Privacy policy

Privacy policy

Thank you for registering as a Client of Andex LLC incorporated in Georgia with registered number 404562317 whose registered office is Georgia, Tbilisi, Krtsanisi district, Krtsanisi street, II lane, N15, building N3, apartment N42. (“ANDEX”, “us”, “we”, “our”).

The following terms and conditions constitute the Policy between you and ANDEX regarding Privacy Policy offered thereunder.

Please read this policy carefully, when you click the “Agree” Button after realizing this Policy, which indicates your agreement to it. If you cannot accept this policy, you can abandon services provided by us and terminate the contractual relationship.

A. Our role

  • ANDEX acts as the processor to process your personal data (including but not limited to financial information and transaction details), and you shall act as the controller of Personal Data. ANDEX will process the Personal Data to perform its obligation under this agreement.
  • ANDEX collects your personal data to carry out and administrate our services for improving your service satisfaction.
  • You warrant that all your personal data collection is approved by you who have recognized and agreed all terms and conditions of this Privacy Policy. We have legal right to collect and operate it.

B. Purpose of Collection of Data

  • 1. Your personal data is important to us and we have taken steps to ensure that we do not collect more data from you than is necessary for us to provide you with our services and to protect your personal data.
  • 2. The Data submitted to ANDEX including, but not limited to name, address, phone number, and email address are collected to obtain products/services. If you provide any Data to us, you are deemed to have authorised us to collect, retain and use that data for the following purposes:
    • (i) exercise terms and conditions as stated in the contract and agreed on by you and us. We use your identification, contact and financial data and transaction data to deliver key features of the services.
    • (ii) verifying your identity to prevent money laundering or other unauthorized transactions.
    • (iii) verifying your eligibility to gain our service/products.
    • (iv) outsource limited operational assignments to an authorized third party who has been disclosed to you.
    • (v) assist other financial institutions to conduct your request of transactions or investigates about failed transactions.
    • (vi) introduce our new services and products to you by direct mailing, e-mail, questionnaires or other marketing methods.
    • (vii) maintain and manage your data; providing you with customer service and responding to your queries, feedback, claims or disputes.
    • (viii) improve the relationship between you and us.
  • ANDEX manages and utilizes your personal data in an appropriate way, adhering to the concerned rules and regulations. We promise to make reasonable efforts to safeguard the confidentiality of all personal data.

C. Accuracy of Data

We will ensure that the data held is accurate and up-to-date. If there is doubt as to the accuracy of data, we will request you provide the relevant materials to correct the data. If you wish to access or correct data, you may send your request in writing to the following

D. Security

ANDEX will take appropriate security measures to protect personal data. ANDEX will ensure that personal data are adequately protected against unauthorized or accidental access, processing, erasure, or use by other people without authority for effectively preventing unauthorized access and fully safeguarding your information from data theft. ANDEX uses reliable platform that meets the security standards to store your personal data. Fully aware of the importance of personal data, only authorized staff within ANDEX’s permission have access to your personal data. ANDEX adopts the following ways to protect your personal data:

  • • Verisign Extended Validation SSL Technology.

    SSL Certificate is approved and issued after the rigorous inspection of the ownership of the website as well as the physical business entity. ANDEX adopted SSL Certificate from GoDaddy, this industry leader, to ensure the strong encrypted communication and to prevent the phishing. Please see the green lock when you are logging into iMove. This means that your use of ANDEX is secured by this SSL.

  • • Real-time firewall monitoring system to prevent unauthorized access.

  • • Technical and organizational which aimed to ensure a level of security appropriate to the risk including inter alia the pseudonymization and encryption of personal data, the ability to ensure the ongoing confidentiality, integrity, availability and resilience of processing systems and services, the ability to restore the availability and access to personal data in a timely manner in the event of a physical or technical incident, a process for regularly testing, assessing and evaluating the effectiveness of technical and organisational measures for ensuring the security of the processing.

E. Data Retention

As the controller of personal data, you can check, download and update your personal data on imove user interface.
You agree that under the applicable money laundering legislation and applicable laws, your personal data cannot be deleted and transmitted, it will be stored in our designated platform during the agreement period and six years after the end of the relationship.

F. Disclosure

You agree that ANDEX may disclose and transfer your Personal Data to Service Providers, Sub-processor who is a third-party subcontractor engaged by ANDEX which, as part of the subcontractor’s role of delivering the Services, Processes Personal Data to assist in providing you with ANDEX’s services (including but not limited to data entry, database management, promotions, products and services alerts and delivery services) ("Service Providers"). These Service Providers will undertake data protection and confidentiality obligations consistent with applicable data protection laws.

You agree that when necessary ANDEX may also disclose and transfer your Personal Data to law enforcement agencies, government and regulatory and other organizations when required by the law or where disclosure is necessary to comply with applicable laws, legal processes or queries from the relevant authorities.

You agree that we use Cookies technologies to administer the Sites, analyses trends, to track your movements around the Sites; Cookies make it easier for you to log on to and use the Sites during visits. The aggregate information collected permits us to analyze traffic patterns and target your interests. This helps us provide you with a better experience by improving the content and making our website easier to use.

G. Notice

ANDEX will notify you via email for any changes related to Data Management. You shall terminate this agreement if you do not agree with the changes. If you continue to obtain the services of the ANDEX after the changes, it is presumed that you agree to the changes of data management.

H. Applicable regulations and laws

We conduct personal data protection under Georgia laws and General Data Protection Regulation (GDPR) which is the REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 regarding the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC.

I. Disclaimer

In case of any discrepancy among language versions, the English version shall apply and prevail.

The privacy policy is applicable to all personal data that we collect use, share and store about you when you build a business relationship with us, when you visit our website or when you are in contact with us.

You consent that we may amend this privacy policy from time to time and you will check any changes by posting the revised policy on this website. If you still access our website to gain our service and you did not put forward to terminate the contractual relationship with us, which means you agree the updated policy and will follow newest terms and conditions.